BEST OF BOTH WORLDS: SECURE ENTERPRISE AND ALWAYS-ON EMPLOYEES


Always-on employees offer significant benefits to organisations operating across multiple time zones in a digital world, but having all employees directly connected to enterprise systems wherever they are, can increase the company’s information security risk profile. Through careful strategising and the use of the right enterprise mobility management (EMM) tools, enterprises can enjoy both a secure organisation and a fully mobile, always-on workforce.


Paulo Ferreira, Director of Enterprise Mobility at Samsung Electronics South Africa, says the Bring Your Own Device (BYOD) debate is over and most companies now support the use of personal devices for work purposes. Companies that support BYOD employees their choice of handset and operating system and allow for the convenience of carrying a single handset, but it is also crucial for businesses to ensure the correct security measures are implemented.

Some organisations with a particularly high focus on information security issue their staff with company mobile phones for work use only. However, this is not always an ideal situation, since staff may find carrying two mobile handsets cumbersome and they may elect to turn off their work devices after hours.

“Worryingly, not a lot of companies have an extensively developed mobile strategy in place. This raises questions around information security and control over the individual mobile devices,” Ferreira says.

Achieving the best with regards to security and convenience depends on mobile device management strategies and an advanced EMM solution. Ideally, this solution should allow for containerisation of applications and data, so that personal and work tools and information are kept separate and managed under different rules.

Samsung’s KNOX Workspace solution places heavy emphasis on easy management and intuitive user experience while still delivering secure ‘folders’ to separate work and personal components of a single device. Samsung Galaxy smartphones and tablets can be configured to boot straight into a secure KNOX Workspace for sectors where security is paramount, or where devices are company-owned. Because certain work functions – such as the appointments calendar and contact information – should always be available, KNOX Workspace integrates certain features of the contacts and calendars.

Employees can toggle back and forth between work and personal views of their calendar and contacts, but will not be able to sync work contacts with their personal email accounts, allowing for seamless security and convenience. Ease of use is assured by delivering the same native User Interface (UI) experience across key productivity applications, including the email client, calendar, contacts and internet browser.

“While ease of use is important, data separation solutions also need to be easy to manage for the Information Technology (IT) or enterprise mobility manager,” says Ferreira. “KNOX Workspace integrates closely with all the major mobile device management (MDM) solutions and supports over 600 IT policies, as well as simplifying app deployment and the onboarding of handsets.”

With a proliferation of mobile products entering the workplace, enterprises must refine and implement comprehensive mobile strategies covering standards, approaches and solutions to meet all line of business requirements, Ferreira advises. “Their tactics must move beyond basic management and safety to advanced EMM solutions that are customisable to business needs and enable simple onboarding, full integration and management of all mobile devices in the company environment, as well as support fast and cost effective roll out of new enterprise applications.”

“Samsung has been playing in this space for some time and we have a solid, mature and always evolving solution which has received stringent certifications, in addition to an impressive track record among enterprise customers across multiple verticals,” Ferreira concludes.

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